Terms of Use

August 14, 2015

We welcome you to our website, and encourage you to use our website to gather information about us and our services. Our agreement to allow you to use our website is subject to your agreement to these Terms of Use. If you use our website, you are considered to have understood and agreed to these Terms of Use, so these Terms of Use are a legal contract between you and us.

In these Terms of Use, the words ChannelAdvisor, we, us, and our refer to ChannelAdvisor Corporation and its subsidiaries. The words you and your refer to you individually, if you accessed our website for personal non-commercial purposes, or the organization that you represent, if you accessed our website on behalf of an organization. The word information includes the words content and material.


We may change these Terms of Use from time to time, by posting updates to our website. An update will be effective for any website use after the date of the update. We encourage you to review our Terms of Use from time to time for possible changes. Your use of our website after an update constitutes your agreement to the update.

Privacy and Cookies

Please review our Privacy Policy, which also governs your visit to our website and describes our practices concerning collection and use of information about visitors, including our use of cookies.

Electronic Communications

When you visit this website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by email or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that the communications be in writing.

Submitting Information

By submitting information to us using this website, you represent and warrant:

  • you own or otherwise control all of the rights to the information that you post or submit and the information is entirely your work and is not copied from any other source;
  • the submitted information is accurate and a true statement of facts;
  • use of the submitted information complies with these Terms of Use;
  • the submitted information will not cause injury to any person or organization; and
  • the submitted information does not contain any malware or other devices intended to interfere with the operation of the website through the use of viruses, programs or technology designed to disrupt or damage software or hardware or to gain unauthorized access to information.

As a visitor to this website, you agree that you will not use this website to:

  • upload, post or otherwise transmit any information that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable;
  • harm anyone, including minors, in any way;
  • market or sell products or services, except as may be agreed with ChannelAdvisor in writing;
  • interfere with the operation of the website through the use of viruses, programs or technology designed to disrupt or damage software or hardware or to gain unauthorized access to information;
  • employ a robot, spider or other process or device to harvest email addresses or other visitor information or to monitor activity on the website;
  • impersonate another person or entity or forge any electronic communication or message;
  • transmit or post information in violation of confidentiality agreements or the intellectual property or personal representation rights of any other person; or
  • violate any applicable laws.

If this website allows visitors to post information that can be viewed by the general public, we will review the posts from time to time but the person or organization making a post is entirely responsible for the post and ChannelAdvisor has no liability in connection with the posts. You are responsible for ensuring that any post made using your email address complies with these Terms of Use. We have the right to edit any post for relevance and to decline to allow or preserve any post. In addition, we have the right to remove any post, including any post we feel is inappropriate, illegal, offensive, potentially or actually harmful, or may negatively impact website operations.

If you provide us with a testimonial regarding use of our products or services, whether solicited or unsolicited, you authorize us to post that testimonial on our website in areas accessible to the public and to release your name or otherwise publicize the fact that you submitted information to us. We have the right to edit your submitted testimonial, including text as well as pictures and video, as we think appropriate for presentation on our website. In addition, you authorize us to use all or portions of your testimonial for other purposes, for example in marketing materials or regulatory filings. In addition to the warranties above, you also represent and warrant that you have the authority to provide the testimonial to us for the purposes described in this paragraph, and that you have written approvals from anyone whose work, name or image appears in the testimonial. While we welcome testimonials, inclusion of any particular testimonial on our website is entirely at our discretion.

We do not wish to receive through our website information that you may consider confidential or proprietary, for example new product or service ideas or information about your own business plans. Any information submitted to us through email, posts to this website, or otherwise, will not be considered confidential unless we have specifically agreed otherwise in a written agreement signed by an authorized ChannelAdvisor representative. Without this type of an agreement, you agree that there are no restrictions on our ability to use or distribute the information, and that we are free to use any ideas, concepts, know-how or techniques that you send us for any purpose and to modify, adapt, publish, translate, create derivative works from, distribute, and display throughout the world in any media information that you provide us.

By submitting information to us using this website, you waive any rights that you may have with respect to submitted information. To the extent that you nevertheless retain the rights, you agree not to enforce them against us.

By submitting information to us using this website, you agree that you indemnify and hold ChannelAdvisor harmless from and against any loss, cost or liability, including but not limited to reasonable attorneys’ fees, that we may incur as a result of any claim, suit or proceeding arising from any information that you supply through this website, your violation of the rights of third parties, or your failure to comply with these Terms of Use.

Trademarks and Website Links and Feeds

ChannelAdvisor® is a registered service mark of ChannelAdvisor Corporation. All trademarks, product and company names mentioned in our website that are not owned by us are the property of their respective owners, who may not be affiliated with, connected to, or sponsored by us and these items do not imply specific product or vendor endorsement, sponsorship or association.
Without permission from us, you may not:

  • create links to any page of this website;
  • use any name, logo or other trademark of ours as part of any link;
  • frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) presented on our website;
  • use any meta tags or any other hidden text using ChannelAdvisor’s name or trademarks.

Our website may contain links to other sites over which we have no control and that are independent of ChannelAdvisor even though they may contain ChannelAdvisor logos or icons. The inclusion of any link does not imply our endorsement of the site or the site’s contents or owner, and we are not responsible for the content or the use of the sites or the actions of the owners of the sites.

Our website may display feeds from our social media accounts, such as Facebook and Twitter accounts, as well as feeds from other parties, which contain information that we did not generate. The persons contributing the information into the feeds displayed on our website are solely responsible for the information. We have the right to monitor, review and edit or delete the information, but are not required to, and we are not responsible for the information.

Your Responsibility to Protect against Viruses

We have no intention of distributing any electronic materials designed to deliberately cause errors in or disrupt use of any computer system. It is your responsibility to take precautions to ensure that whatever you may download from our website is free of viruses and other destructive items. We have no liability for any virus or other malware introduced to your computer system through access to or download from our website.

Your Account

If you open an account with us, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer system, and you agree to accept responsibility for all activities that occur under your account or password. We do not sell products for children. Purchases can be made by companies who have opened an account and use a permitted payment method. We reserve the right to refuse service, terminate accounts, remove or edit account information, or cancel orders in our sole discretion.

Access to Password Protected/Secure Areas

Access to and use of password protected or secure areas of this website is restricted to authorized users only. Unauthorized individuals attempting to access these areas of this website may be subject to prosecution.


Copyright to this website is owned by ChannelAdvisor Corporation and all content is owned by ChannelAdvisor. You may download, display and print information on this website for your personal, non-commercial use, including to evaluate our products and services for use in your business. Any other copying, distribution, re-transmission or publication of any information posted on this website is strictly prohibited without our express written consent.

Copyright Infringement Claims

If you believe that any information contained in this website infringes your copyright, please click here.

No License

The inclusion of information on this website does not imply any license under patent or other intellectual property rights held by ChannelAdvisor Corporation or any other individual or organization.

Export of Information

The United States export control laws prohibit the export of certain technical data and software to certain territories. No content from this website may be downloaded or otherwise exported in violation of United States law.

English Language

You agree that there is no requirement to translate all or any portion of our website or the information provided through our website into any other language than the ones in which it appears. You further agree that all contractual and transactional communications between you and us shall be in the English language, and that there is no requirement to translate any communication into any other language.

Caution Regarding Forward-Looking Statements

In accordance with the Private Securities Litigation Reform Act of 1995, this website may contain statements that look forward in time, which include everything other than historical information. Forward-looking statements are based on current expectations at the time the statement was prepared and are subject to risks and uncertainties that may cause actual results to differ materially from those indicated by the forward-looking statements. Examples of forward-looking statements include, but are not limited to: (i) projections of revenues, income or loss, earnings per share, capital expenditures, capital structure and other financial items; (ii) statements of plans and objectives of ChannelAdvisor or its management or board of directors, including the introduction of new products or predictions of actions by customers, strategic partners, or competitors; (iii) statements of future economic performance; and (iv) statements of assumptions underlying other statements about ChannelAdvisor and our business. Factors that could cause our actual results to differ include, among others, our reliance for a significant portion of our revenue on sales by our customers on the Amazon and eBay marketplaces and through advertisements on Google; our ability to respond to rapid changes in channel technologies or requirements; our ability to compete successfully against current and future competitors, which could include the channels themselves; our reliance in part on a pricing model under which a portion of the subscription fees we receive from customers is variable, based upon the amount of transaction volume that those customers process through our platform; our reliance on non-redundant data centers and cloud computing providers to deliver our SaaS solutions; the potential that the e-commerce market does not grow, or grows more slowly than we expect, particularly on the channels that our solutions support; challenges and risks associated with our increasing international operations; and security or privacy breaches and other factors discussed in our filings with the Securities and Exchange Commission.

No Warranty

Information presented on our website is for informational and educational purposes only. We attempt to be accurate with regard to information posted on our website, however, we do not warrant that the information on this site is accurate, complete, reliable, current, or error-free. All information published on this website is provided “AS IS” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Information that may be made available on or through this website are used at your own risk, and you agree to indemnify and hold us harmless from and against any loss, cost or liability, including but not limited to reasonable attorneys’ fees, that we may incur as a result of your use of the information. Information on this website may be inaccurate or incomplete and may be changed or updated without notice. We make no warranty that any information is appropriate for use in any particular jurisdiction. We may make changes in the products, services, programs or relationships described on this website at any time without notice. We make no warranty that our website will operate without interruption or error. No statements provided orally or by email shall create or modify any warranty or disclaimer of warranty.

Indemnification Procedure

If any claim, suit or proceeding (referred to as a Claim) brought against us is within the scope of an indemnity that you have provided under these Terms of Use, we will give you notice of the Claim at the most recent email address for you in our records. We will conduct the defense of the Claim and you will assist in the defense as we reasonably request. You agree that you will not, and will have no authority to, settle or compromise any Claim without our express written approval. We will send invoices to you from time to time showing the losses, costs or liabilities that we have incurred, and you agree to pay the invoices within thirty days of the invoice date. Invoices not paid within thirty days for any reason, including but not limited to difficulty in locating you and providing you with the invoices, accrue interest at the rate of five percent (5%) per year, compounded monthly, or the highest rate allowed by law, if less.

Limitation of Liability

If you are dissatisfied with this website, its contents, these Terms of Use, or the Privacy Policy, you agree that your sole and exclusive remedy is to discontinue using this website.

Governing Law and Jurisdiction

This website is controlled by ChannelAdvisor from its offices in Morrisville, North Carolina, in the United States of America. All matters relating to access to, or use of, this website are governed by applicable federal laws of the United States of America and the laws of the State of North Carolina, without regard to conflicts of laws provisions. Any legal action or proceeding relating to access to, or use of, this website or the information it contains is subject to the exclusive jurisdiction of the state and federal courts located in Wake County, North Carolina. You and ChannelAdvisor agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any legal action or proceeding.


Any unauthorized use of our website terminates your permission to access and use our website and may subject you to prosecution. If any provision in these Terms of Use is found invalid or unenforceable for any reason, that provision shall be considered severable from the other provisions and shall not affect the validity or enforceability of the remaining provisions. You agree that any claim arising out of or related to these Terms of Use or your use of our website must be filed with a court of competent jurisdiction within one year after it arose or is permanently barred.