II. INFORMATION COLLECTION
Shoppers and ChannelAdvisor Clients. If you are using the online services and offerings of ChannelAdvisor (“Services”), whether through the ChannelAdvisor website or a third party site, ChannelAdvisor may electronically collect and store personally identifiable information about you including email, billing and shipping addresses, credit card or bank account numbers, purchasing information, product information and product order information. In addition, ChannelAdvisor may also collect information about your bidding, buying and selling history as well as third party comments regarding your bidding, buying and selling behavior. Bidding and buying history may specifically include your history with respect to any failure to complete sales on winning bids. As part of the registration or checkout process, you may be asked to provide contact and billing information and other personally identifying information. Providing some of the requested information is optional and ChannelAdvisor will indicate what information is required and what information is optional. You can always choose not to provide information even though it may be needed to make a purchase from a ChannelAdvisor Client or take advantage of ChannelAdvisor Services or features.
- Social Media Cookies: These cookies are used to integrate our site with popular social media sites (Facebook, Twitter, etc.). Social Media cookies allow visitors to share content quickly and easily with their social networks.
- Analytics Cookies: These cookies are used to measure website traffic and activity.
- Advertising Cookies: These cookies help correlate online advertising to a visitor’s interests by displaying marketing messages that are relevant to a user based on a user’s browsing history and preferences.
IV. USE AND DISCLOSURE INFORMATION
Data Integrity; Choice. ChannelAdvisor will use personally identifiable information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by a User. ChannelAdvisor will take reasonable steps to ensure that such information is relevant to its intended use, accurate, complete and current. ChannelAdvisor will offer Users the opportunity to choose (opt-out) whether their personally identifiable information is to be disclosed to a third party or used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the User. For sensitive personally identifiable information as described in the Safe Harbor Privacy Principles (as defined herein), ChannelAdvisor will provide Users the opportunity to affirmatively and explicitly (opt-in) consent to such use. ChannelAdvisor collects aggregate analytics information related to use of the ChannelAdvisor Services by Users (such as log and configuration data). We use this information to understand how the Services are being configured and used, how they can be improved for the benefit of Users, and to develop new Services.
Other Disclosures. ChannelAdvisor may disclose a User’s personally identifiable information if required to do so by law or if ChannelAdvisor has a good faith belief that such disclosure is necessary to protect and/or defend the rights and interests of ChannelAdvisor or others. ChannelAdvisor may, as permitted by applicable law, disclose your personally identifiable information to ChannelAdvisor Clients, other Users or third parties in connection with an investigation of fraud, infringement, piracy or other unlawful activity and you expressly authorize ChannelAdvisor to make such disclosures.
Domestic and International Use. All personally identifiable information collected by ChannelAdvisor may be: (1) used in the United States; (2) transferred to the United States for use of the Services by a foreign ChannelAdvisor Clientif the Services are undertaken by ChannelAdvisor for a Client; or (3) transferred to a ChannelAdvisor location or Client outside of the United States. You consent to any such transfer of information outside of your country.
V. USE AND DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION FROM SHOPPERS AND CHANNELADVISOR CLIENTS
Bidding and Buying Process. If you are a Shopper, we share personally identifiable information about you with that ChannelAdvisor Client in order to assist you with the bidding and buying process as well as to assist ChannelAdvisor Clients with the selling process. ChannelAdvisor will retain your information at ChannelAdvisor to support the transaction. To the extent that ChannelAdvisor Clients or ChannelAdvisor’s agents have access to a Shopper’s personally identifiable information, these entities will treat this information in no less a secure manner than they treat the personally identifiable information of customers who purchase directly through the website of that ChannelAdvisor Client. If you are a Shopper, you are encouraged to review the privacy policies of the ChannelAdvisor Clients and/or websites that provide the products or services related to your bid or purchase. Shoppers should contact these ChannelAdvisor Clients and/or websites directly and review their privacy policies should you have questions concerning their use of your information such as, for example, communications you may or may not wish to receive.
Customer Support. Contact information provided by a Shopper in connection with problems, comments or requests is used only to respond to those problems, comments or requests and may be provided to ChannelAdvisor Clients or third parties as necessary to respond to the comment, problem or request.
Marketing/Special Offers/Solicitation from ChannelAdvisor. ChannelAdvisor may use a Shopper’s information to provide updates and for other business purposes related to making available the features and functions of Services. ChannelAdvisor also may use information a Shopper provides to make a Shopper aware of new products or special offers or promotions. ChannelAdvisor will abide by requests from you to discontinue such use. As a Shopper, if you receive communications directly from a ChannelAdvisor Client, you should contact the ChannelAdvisor Client directly concerning such communications and review their privacy policies. A Shopper will receive such information as described in this Section unless a Shopper has opted out of receiving such information from ChannelAdvisor as part of the checkout process. Outside of the checkout process, Shoppers may also opt out of receiving such information (if you have not already opted out of receiving it) by sending a request as described below.
Providing Your Information to Third Parties for Marketing/Solicitation (Shoppers). If you are a Shopper, Channel Advisor does not sell your personally identifiable information to third parties for purposes of marketing or soliciting you, provided however, we may share personally identifiable information with a third party upon your prior consent (opt-out). To the extent that ChannelAdvisor Clients (for example, a seller of an item you purchased) have access to your personally identifiable information as a result of your bidding or buying, where ChannelAdvisor provides your information to ChannelAdvisor Clients as part of a transaction you may be involved in with such ChannelAdvisor Client, these entities may solicit or market to you in accordance with their policies. As a Shopper, you are encouraged to review the privacy policies of the ChannelAdvisor Clients that provide the products or services related to your bid or purchase. You should contact ChannelAdvisor Clients directly and review their privacy policies should you have questions concerning their use of your personally identifiable information such as, for example, communications you may or may not wish to receive.
Providing Your Information to Third Parties for Marketing/Solicitation (ChannelAdvisor Clients). If you are a ChannelAdvisor Client, ChannelAdvisor may provide certain of your registration information to third parties for use in marketing and in designing or providing their own services, to send you information about its products and to notify you if you win a contest. You may opt out of ChannelAdvisor providing such information to third parties at any time by updating your Personal Account Settings or by contacting ChannelAdvisor. You should contact the third party directly who may already be sending you messages in order to request that these communications stop, and to review their privacy policies.
Bidding, Buying, Selling History. ChannelAdvisor may use any information collected related to a Shopper or ChannelAdvisor Client’s bidding, buying or selling history to generate recommendations and predictions related to likelihood of your willingness to complete a bid and may submit such history and recommendations to ChannelAdvisor Clients.
VI. ACCESS, REVIEW AND MODIFICATIONS TO YOUR PERSONALLY IDENTIFIABLE INFORMATION
If you either (i) have created a Shopper profile, or (ii) opted to receive marketing information from ChannelAdvisor, you may access, modify, remove, correct or update personally identifiable information by contacting ChannelAdvisor as indicated in Section XI below. ChannelAdvisor may retain transactional history in order to document a transaction you may have had with a ChannelAdvisor Client. You should contact the ChannelAdvisor Client (for example, the seller of an item you have purchased) directly in order to access, modify or update your personal information with them.
VII. LINKS TO OTHER SITES
As a part of the Services, ChannelAdvisor provides links to web sites operated by third parties. ChannelAdvisor is not responsible for the information collection or privacy practices or the content of those third party sites. Users should check the privacy policies of any site prior to use.
ChannelAdvisor treats data as an asset and therefore stores personally identifiable information it obtains using appropriate safeguards. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, ChannelAdvisor has put in place appropriate physical, electronic, and managerial procedures to protect personally identifiable information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. However, third parties may unlawfully intercept or access transmissions, and other users may abuse or misuse your personally identifiable information that they collect from our website. You should consider any communication that you transmit to ChannelAdvisor (such as data, questions or answers, comments, or suggestions) as non-confidential, and agree that ChannelAdvisor will not be liable or responsible if information that belongs to you is intercepted and used by an unintended recipient.
ChannelAdvisor uses reasonable efforts not to collect, use or disclose personally identifiable information from children under the age of 13. The Services are not targeted at children, and children may not register for any of the Services.
X. FURTHER INFORMATION; ENFORCEMENT
Attn: Legal Department – Privacy Officer
2701 Aerial Center Parkway
Morrisville, NC 27560
For Users located in Australia:
ChannelAdvisor (AU) Pty Limited
Level 1, 2 Stawell Street
Phone: +61 3 8845 6505
You may also use the above contact information if you think any information about you is inaccurate, incomplete, or if you want to change the sort of information about you that ChannelAdvisor may have collected.
Safe Harbor Principles. ChannelAdvisor adheres to the Safe Harbor Privacy Principles and complies with the U.S.-EU Safe Harbor Framework as agreed to and set forth by the United States Department of Commerce and the European Union (“EU”), http://export.gov/safeharbor (“Safe Harbor Privacy Principles”). For personally identifiable information received by ChannelAdvisor from Users in the EU, ChannelAdvisor adheres to the following additional principles:
Dispute Resolution. Complaints based on human resources data of ChannelAdvisor employees and job applicants in the EU that cannot be resolved between ChannelAdvisor and a User will be referred to EU Data Protection Authorities. All other complaints that cannot be resolved between ChannelAdvisor and a User will be referred to the American Arbitration Association for resolution.
Revised September 2014